The Gold Standard of Logistics
Quality you can Count On
Our dedication to superior service is validated by world-class certifications. Paxton is proud to maintain ISO 9001 and ISO 14001 accreditations, ensuring our business practices and environmental management systems meet demanding global requirements.
Within our industry, we hold the prestigious FAIM Plus certification from FIDI—the highest quality distinction in the international moving world. As one of a select few firms in the United States to achieve this level, we undergo regular independent audits by Ernst & Young to verify our expertise in global import and export procedures.
Frequently Asked Questions: Quality & Accountability
How does Paxton ensure my belongings are safe during an international move? We operate under the FIDI-FAIM Plus certification, the most prestigious quality standard in the international moving industry. As one of only a select number of firms in the United States to hold this accreditation, our procedures, staff, packing materials, vehicles, and equipment undergo rigorous audits by Ernst & Young. Our Quality Packing Initiative (QPI) ensures our teams use materials engineered for specific burst strengths to prevent damage before it starts; we track all moves and use the outcomes to improve quality across systems.
What certifications does Paxton hold? Paxton is committed to transparency through several voluntary, top-tier certifications:
-
General: ISO 9001 (Quality Management) and ISO 14001 (Environmental Management).
-
Industry-Specific: FIDI-FAIM (Accredited International Mover) and ATA ProMover (American Trucking Association).
-
Corporate: The President’s Quality Assurance Program, managed by a full-time internal Quality Director.
How do you handle environmental responsibility in your logistics? As an ISO 14001-certified company and FIDI FAIM Plus accredited provider, we maintain rigorous environmental management standards and continuously monitor our carbon footprint. We actively participate in carbon reduction and offset initiatives, including sustainable travel programs and our own tree-planting initiative, helping to mitigate the environmental impact of our services while supporting a more sustainable future.
Can I provide feedback or suggest improvements? Absolutely. We have a variety of avenues to provide feedback or suggestions including- post move surveys and a temperature check feature in email signatures. All suggestions and feedback are reviewed by management.